Shipping & Returns

Shipping

We want to get your order to you as quickly as possible. All orders are processed within 1–2 business days. Once shipped, please allow 1–2 weeks for delivery. You will receive a confirmation email with tracking information as soon as your order is on its way.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size.

Returns

Your satisfaction is our priority. If you're not completely happy with your purchase, we accept returns within 30 days of delivery for a full refund.

Return Eligibility

• Items must be returned within 30 days of the delivery date.
• Items must be unused, in their original condition, and in original packaging.
• Proof of purchase is required.

How to Start a Return

1. Contact us at support@wheresthatsmile.com with your order number and reason for return.
2. We'll provide you with return instructions and a return shipping address.
3. Once we receive and inspect your item, your refund will be processed within 5–7 business days to your original payment method.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. Please contact us if you have any questions about a specific product.

Questions?

If you have any questions about shipping or returns, don't hesitate to reach out to us at support@wheresthatsmile.com We're happy to help!